FAQ
What is Panore?
Founded in 2025, Panore's mission is to make wall decoration accessible to everyone through a simple, elegant and economical solution.
More details: About
Do you have a store?
No, we don't have a physical store. Great news for you!
By being exclusively online, we eliminate intermediary costs to guarantee you the best possible prices on our panels.
Your benefits:
• Maximum savings guaranteed.
• Fast delivery directly to your door.
Start your project at a great price!
Why online only?
We operate exclusively online to offer our customers better prices and more advantageous delivery costs.
As most of our panels are too large to fit into a standard vehicle, delivery is often necessary. Our operating model therefore allows us to optimize delivery so that the customer pays less overall.
This also provides access to a wider selection of panels at a better price, without the additional costs usually associated with physical stores.
To make online purchasing simple and reassuring, we also offer:
- Samples
- Real photos of the panels on each product page
- Detailed descriptions and fast support
The result: more choice, better value for money, and simplified delivery directly to your door.
How to contact us
You can contact our customer service by:
• Live Chat: At the bottom right of your screen. Our fastest option for simple questions.
• Email: For detailed inquiries (info@panore.ca).
• Contact Form: Available on the "Contact Us" page of our website.
Do you have a virtual showroom?
Yes,
Explore projects completed by our clients in our section: Client Projects
Additionally, each of our panels comes with a natural and realistic photo of the product, with no editing, filters, or retouching.
This allows you to see the authentic rendering of the material as it truly appears, without any artificial enhancements.
Do you offer panel installation?
We currently do not offer installation services. However, we provide guides and tips for quick and easy installation.
Are the panels quick and easy to install?
Yes. The panels are lightweight and easy to handle, can be cut and fixed quickly, allowing for simple and fast installation on your existing walls or surfaces.
No complex tools are required. Any craft knife, saw, or construction glue can be used.
Designed for self-installation (DIY friendly)
Are PVC panels resistant to moisture and heat?
Yes. PVC panels are waterproof, making them ideal for humid areas such as kitchens and bathrooms. They are also resistant to moderate heat, but it is advisable to keep them away from very intense direct heat sources.
What is the lifespan of PVC panels and are they durable over time?
PVC panels are very durable and retain their appearance for several years without cracking, warping or fading. With simple maintenance, they can last 10 to 20 years , depending on the environment and use.
Where can decorative panels be used?
The panels can be installed in bathrooms, showers, kitchens, living rooms, hallways, and offices. They are suitable for most interior walls and provide a stylish decorative effect wherever a modern look is desired.
Delivery , return and exchange policy
Delivery Policies
more details: our delivery policies
Shipping is not available to my address
Contact us at info@panore.ca, via the contact page, or enter your address in the chat to finalize your order and find out the shipping cost.
What if I am not there when the delivery is made?
Delivery Policy – Signature-Free Drop-Off in Case of Absence
To offer our customers a fast, reliable, and economical delivery experience, we have implemented a signature-free drop-off procedure in case of absence. If you are not present during delivery, our team will always contact you by phone beforehand to inform you.
With your agreement, the panels will be left directly at your door and can remain outside without any problem. This approach helps avoid any delivery delays and limits additional costs, while ensuring prompt receipt of your order.
To ensure traceability and your peace of mind, the delivery person will systematically take a photo confirming the drop-off. Given the significant dimensions of the panels, the risk of theft or damage remains extremely low.
This policy has been designed to combine speed, security, and efficiency, while minimizing inconvenience for our customers. If you wish, you can contact us to arrange your presence during delivery.
Refund, damage or exchange
More details: Refund policies
Any other questions?
Communicate with us directly using the chat at the bottom right of your screen