FAQ
What is Panore?
Founded in 2025, Panore's mission is to make wall decoration accessible to everyone through a simple, elegant and economical solution.
More details: About
Do you have a store?
No, we don't have a physical store. Great news for you!
By being exclusively online, we eliminate intermediary costs to guarantee you the best possible prices on our panels.
Your benefits:
• Maximum savings guaranteed.
• Fast delivery directly to your door.
Start your project at a great price!
How to contact us
You can contact our customer service department by:
• Live chat: Our fastest option for simple questions.
• Email: For order tracking and detailed requests (info@panore.ca).
• Contact Form: Available on the "Contact Us" page of our website.
Do you have a virtual showroom?
Yes,
Each of our panels is accompanied by a natural and realistic photo of the product, without editing, filtering or retouching.
This allows you to see the authentic rendering of the material as it actually appears, without artifice.
Do you offer panel installation?
We currently do not offer installation services. However, we provide guides and tips for quick and easy installation.
Are the panels quick and easy to install?
Yes. The panels are lightweight and easy to handle, can be cut and fixed quickly, allowing for simple and fast installation on your existing walls or surfaces.
No complex tools are required. Any craft knife, saw, or construction glue can be used.
Designed for self-installation (DIY friendly)
Are PVC panels resistant to moisture and heat?
Yes. PVC panels are waterproof, making them ideal for humid areas such as kitchens and bathrooms. They are also resistant to moderate heat, but it is advisable to keep them away from very intense direct heat sources.
What is the lifespan of PVC panels and are they durable over time?
PVC panels are very durable and retain their appearance for several years without cracking, warping or fading. With simple maintenance, they can last 10 to 20 years , depending on the environment and use.
Delivery , return and exchange policy
Delivery Policies
more details: our delivery policies
Shipping is not available to my address
Contact us at the email address
info@panore.ca, via the contact page or write your address in the chat to finalize your order and find out the shipping cost.
What if I am not there when the delivery is made?
Delivery Policy – Delivery without signature in case of absence
To offer our customers a fast, reliable, and economical delivery experience, we have implemented a no-signature delivery procedure for when you are not home. If you are not present at the time of delivery, our team will first attempt to contact you by phone to inform you.
If you are unreachable or unavailable, the signs will be left directly at your door and can remain outside without any problem. This approach avoids any delivery delays and minimizes additional costs, while ensuring prompt delivery of your order.
To ensure traceability and your peace of mind, the delivery driver will systematically take a photo confirming the delivery. Given the large size of the panels, the risk of theft or damage remains extremely low.
This policy has been designed to combine speed, security, and efficiency, while minimizing disruption for our customers. If you wish, you can contact us to arrange for your presence during the delivery.
Refund, damage or exchange
More details: Refund policies
Any other questions?
Communicate with us directly using the chat at the bottom right of your screen